FAQ

If you want a straightforward and accessible starting point, our Essential Series is designed around reliable performance and ease of use. If you want more power, greater control and more advanced positioning or adjustment options, a Premium Series machine may be the better choice.

We recommend comparing the specifications and features shown on each product page before ordering.

Yes. Essential Series is Sexlovey's brand-facing name for the range commonly described as Basic Sex Machines. These models are designed for dependable performance, practical operation and compatibility with the 3 XLR attachment system.

Essential machines focus on dependable performance, ease of use and strong value. Premium machines are designed for customers looking for additional power, control, refinement and flexibility.

Exact specifications vary by model, so please review the individual product page for detailed information.

Many machines include selected attachments or accessories. The exact contents vary by model.

Please check the “What’s Included” information on the individual product page before ordering. Additional compatible attachments can also be purchased separately.

Our Essential Series (Basic machines) uses the 3 XLR attachment system.

Sexlovey Premium machines use the Quick Air attachment system.

Yes, when used with the appropriate Quick Air adapter designed for the Basic machine attachment system.

Please make sure you select the correct adapter before ordering.

Yes, with the appropriate adapter designed to connect the Premium machine to compatible 3 XLR attachments.

Many products are stocked in our U.S. warehouse and can be shipped domestically to eligible U.S. addresses. Other products may be fulfilled from another Sexlovey fulfillment location depending on product availability and destination.

Eligible U.S. warehouse orders typically arrive within 3–5 calendar days after shipment.

Orders to other countries typically arrive within about one week after shipment.

These are estimated delivery times and are not guaranteed delivery dates.

Yes. Sexlovey orders are shipped in plain, unbranded outer packaging. The outside of the package does not display product names or descriptions that identify the contents.

Yes. Every Sexlovey shipment includes tracking information. Tracking details are sent to the email address provided with your order once the shipment has been handed to the carrier.

Yes. If products in your order are stored at different fulfillment locations, they may be shipped separately and you may receive more than one tracking number.

Please review our Shipping and Delivery page for complete details.

You can access your customer account and order information through the My Account section of our website.

If you notice an address error, contact us as soon as possible. We will try to update the address if the order has not yet been handed to the carrier.

Once a shipment is already in transit, we cannot guarantee that the delivery address can be changed.

Please first check around the delivery location, with household members, reception or mailroom staff where applicable, and review the carrier’s delivery information.

If you still cannot locate the package, contact Sexlovey Support with your order number and tracking number.

Available payment methods may include PayPal and major credit or debit cards shown during checkout. Payment method availability can vary depending on your location and checkout session.

Sexlovey checkout is processed in USD. Your payment provider may convert the transaction into your local currency and may apply its own exchange rate or fees.

Our website and checkout use encrypted HTTPS connections, and sensitive payment information is handled through the applicable payment provider and secure checkout process.

For more information, review our Secure Payments page.

Eligible return requests may be submitted within 30 calendar days of delivery, subject to the conditions in our Returns and Refunds Policy.

Opened or used intimate-contact products are not returnable for change-of-mind reasons due to hygiene considerations.

This restriction does not prevent you from contacting us if an item arrives damaged, defective or incorrect.

For an approved change-of-mind return, the customer is generally responsible for return shipping.

If an item is confirmed to be damaged, defective or incorrect and a return is required, Sexlovey covers the approved return shipping.

Once a returned item has been received and inspected, approved refunds are normally processed within 3 business days after inspection.

Your bank, card issuer or PayPal may require additional time to post the refund to your account.

Sexlovey sex machines are covered by a 2-year warranty. Warranty support is separate from the 30-day return window and may involve troubleshooting, replacement parts or other appropriate solutions depending on the issue.

Please review our Returns and Refunds Policy.

Email us at support@sexlovey.com.

Support Hours: Mon–Fri · 9:00 AM–5:00 PM ET.

If your question relates to an existing order, please include your order number and, where relevant, your tracking number, photos or video showing the issue. This helps us assist you more efficiently.