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Returns and Refunds Policy
At Sexlovey, we want you to shop with confidence. Eligible return requests may be submitted within 30 calendar days of delivery, subject to the conditions below.
Because we sell intimate products, certain hygiene restrictions apply. Please review this policy before returning an item.
30-Day Return Eligibility
A return request may be approved if it is submitted within 30 calendar days of delivery and the following conditions are met:
- The return has been approved by Sexlovey Customer Support.
- The product is unused, clean, and in its original condition.
- All original packaging, accessories, manuals, and included parts are returned.
- Intimate-contact attachments or accessories remain unused and, where applicable, unopened or sealed.
- Proof of purchase or your Sexlovey order number is provided.
For hygiene and safety reasons, intimate-contact products or attachments that have been opened or used cannot be returned for change-of-mind reasons.
This hygiene restriction does not apply when an item arrives damaged, defective, or incorrect.
Before Returning an Item
Please do not send a product back without contacting us first.
Email us at:
Please include:
- Your name
- Order number
- Reason for the return
- Photos or video when the item is damaged, defective, or incorrect
Our support team will review your request and, if approved, provide you with a Return Authorization (RMA) and the correct return address.
An RMA authorizes the return shipment. Final refund eligibility is confirmed after the returned item has been inspected.
Because Sexlovey ships from different fulfillment locations, please do not return a product to the address shown on the original shipping package unless our support team specifically instructs you to do so.
Damaged or Defective Items
Every Sexlovey machine is checked before shipment. However, if your product arrives damaged or does not work properly, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide clear photos or a short video showing the problem.
After reviewing the issue, we may offer an appropriate solution, including:
- Troubleshooting assistance
- Replacement parts
- Product replacement
- Return for refund
If we confirm that the item arrived damaged or defective and a return is required, Sexlovey will provide return instructions and cover the approved return shipping cost.
Incorrect Items
If you receive a product that is different from what you ordered, please contact us and provide photos of the item received.
Once the error is confirmed, we will offer either:
- A replacement with the correct item, or
- A full refund
If the incorrect item needs to be returned, Sexlovey will cover the approved return shipping cost.
Change-of-Mind Returns
Eligible unused products may be returned when the return request is submitted within 30 calendar days of delivery and the return conditions listed above are met.
For approved change-of-mind returns, the customer is responsible for the return shipping cost.
Original shipping charges, if any, are non-refundable unless the return is caused by an error by Sexlovey.
We do not charge a restocking fee for approved returns that meet the conditions above.
Return Shipping
All approved returns should be shipped using a trackable shipping service.
Please keep the tracking information until your return has been processed.
Sexlovey is not responsible for return packages that are lost in transit when no valid tracking information is available.
Refund Processing
Once your return arrives at the designated return location, we will inspect it.
Approved refunds are normally processed within 3 business days after the returned item has been inspected.
Refunds will be issued to the original payment method used for the order.
After we issue the refund, your bank, card provider, or PayPal may require additional time to post the funds to your account.
2-Year Warranty
The 30-day return period is separate from our 2-Year Warranty.
If your Sexlovey machine develops an eligible fault after the 30-day return period, please contact our support team. Depending on the issue and warranty conditions, we may provide troubleshooting, replacement parts, repair support, or another appropriate solution.
Normal wear, accidental damage, misuse, unauthorized modification, or damage caused by improper operation is not covered by the warranty.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Need Help?
If you have any questions about a return, refund, damaged product, or warranty claim, please contact:
Support Hours:
Mon–Fri · 9:00 AM–5:00 PM ET
We will do our best to provide a clear and practical solution.