Privacy Policy

At Sexlovey, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you visit sexlovey.com, communicate with us or place an order.

Last updated: September 8, 2026

Personal Information We Collect

Depending on how you interact with Sexlovey, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Payment-related information
• Customer service communications
• Device, browser and IP address information
• Website usage and interaction data
• Cookie and similar technology data

We collect information that you provide directly to us, information generated when you use our website, and information received from service providers that help us operate our store.

How We Use Your Information

We may use personal information to:

• Process and fulfill your orders
• Process payments and verify transactions
• Provide shipping and tracking information
• Respond to customer service requests
• Prevent fraud, abuse and unauthorized transactions
• Operate, maintain and improve our website
• Measure website and advertising performance
• Personalize your shopping experience where appropriate
• Send marketing communications when you have chosen to receive them
• Comply with legal, regulatory and security obligations

Payment Information

Payments are processed through the payment methods and payment providers available during checkout.

Sexlovey does not require you to send your full credit card number, CVV or payment password to us by email. Sensitive payment information is handled through the applicable payment provider and secure checkout process.

For more information about payment security, please review our Secure Payments page.

How We Share Personal Information

We may share personal information with service providers when reasonably necessary to operate our business, process transactions and provide products or services to you.

These service providers may include:

• Shopify and ecommerce technology providers
• Payment processors and payment service providers
• Warehouses and fulfillment partners
• Shipping carriers and logistics providers
• Customer support and communication providers
• Analytics, advertising and performance measurement providers
• Fraud prevention and security providers

These providers may process personal information only as reasonably necessary to perform services related to our store, subject to their own legal obligations and applicable agreements.

We may also disclose personal information when required by law, legal process or regulatory request, or when reasonably necessary to protect Sexlovey, our customers or others from fraud, security threats, abuse or unlawful activity.

Sale or Sharing of Personal Information

We do not sell personal information for money.

However, certain advertising, analytics or marketing activities may be considered a “sale,” “sharing” or similar disclosure of personal information under some privacy laws, depending on your location and how those laws define these terms.

Where applicable, you may have the right to opt out of certain advertising-related uses of your personal information.

If privacy preference, cookie or opt-out controls are made available through our website, you may use those controls to manage available choices. You may also contact us at support@sexlovey.com to submit a privacy-related request.

Cookies and Similar Technologies

Sexlovey and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand how visitors use the site, measure performance and support advertising activities.

Some cookies are necessary for the website and checkout to function properly. Other cookies may be used for analytics, personalization, marketing or advertising.

Your available cookie and privacy choices may depend on your location, browser settings and the privacy controls provided through our website or applicable service providers.

Disabling certain cookies may affect some website features or functionality.

Analytics and Advertising

We may work with analytics and advertising providers to understand website traffic, measure advertising performance and improve the relevance of our marketing.

These providers may receive information such as:

• Device identifiers
• IP address
• Browser and device information
• Pages viewed
• Website interactions
• Referral information
• Information about whether an advertisement resulted in a visit, checkout or purchase

Where required by applicable law, you may have the right to limit or opt out of certain advertising or cross-context behavioral advertising activities.

Order and Shipping Privacy

Information such as your name, shipping address, phone number and order details may be shared with warehouses, fulfillment partners and carriers only as reasonably necessary to prepare and deliver your order.

Sexlovey uses plain, unbranded outer packaging to help protect the privacy of your shipment. The outside of the package does not display product names or descriptions that identify the contents.

For more information, please review our Shipping and Delivery page.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from Sexlovey, we may use your contact information to send information about products, offers or updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages related to your orders, payments, shipping, security or customer service requests.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud and comply with legal, accounting, regulatory or security obligations.

Retention periods may vary depending on the type of information, the purpose for which it was collected and applicable legal requirements.

Information that is no longer reasonably required may be deleted, anonymized or retained where permitted or required by law.

Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Sexlovey uses encrypted HTTPS connections for the website and checkout process.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

For your protection, never send your full credit card number, CVV, payment password or other highly sensitive payment credentials to Sexlovey by email.

International Data Processing

Sexlovey operates internationally and works with service providers, payment providers, fulfillment partners and technology providers located in different countries.

As a result, personal information may be processed, transferred or stored outside the country or region where you live.

Where required by applicable law, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.

Legal Bases for Processing

Where applicable under data protection laws such as those in the European Economic Area or United Kingdom, we may process personal information on one or more of the following legal bases:

• Performance of a contract — for example, processing and delivering your order
• Legitimate interests — such as operating and improving our business, preventing fraud and protecting our services
• Legal obligations — when processing is required to comply with applicable laws or regulations
• Consent — where consent is required for certain marketing, advertising or cookie activities

The applicable legal basis may depend on the type of information and the purpose for which it is processed.

Your Privacy Rights

Depending on where you live, applicable privacy laws may give you certain rights regarding your personal information.

These rights may include the right to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request information about how personal information is collected, used or disclosed
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of certain advertising-related uses where applicable
• Request data portability where required by applicable law

These rights may be subject to legal exceptions, record-retention requirements and identity verification.

To submit a privacy-related request, contact us at support@sexlovey.com.

We may request reasonable information to verify your identity and protect your personal information before completing certain requests.

Age Restrictions

Sexlovey products and services are intended for adults aged 18 or older.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action where required.

Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

Sexlovey is not responsible for the privacy practices, security or content of third-party websites or services.

We encourage you to review the applicable privacy policies before providing personal information to a third party.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, legal requirements or privacy obligations.

Any updated version will be published on this page and the “Last updated” date may be revised accordingly.

Contact Us About Privacy

If you have questions about this Privacy Policy, how we handle personal information or would like to submit a privacy request, contact:

Sexlovey
Operated by Shenzhen Hesheng E-Commerce Co., Ltd.
Email: support@sexlovey.com

Support Hours:
Mon–Fri · 9:00 AM–5:00 PM ET