Shipping and Delivery

At Sexlovey, we understand that fast, reliable and discreet delivery is an important part of your shopping experience. We work with established fulfillment partners and carriers to deliver orders as efficiently and privately as possible.

Discreet Packaging

Privacy is a priority for every Sexlovey order.

Orders are shipped in plain, unbranded outer packaging. The outside of the package does not display product names or descriptions that identify the contents.

Packaging materials may vary depending on the product, warehouse and carrier, while the outer packaging remains discreet and does not identify the contents.

Where Do We Ship From?

Sexlovey fulfills orders from multiple warehouse and fulfillment locations.

Many products are stocked in our U.S. warehouse and can be shipped domestically to eligible U.S. addresses, allowing faster delivery.

Other products may be fulfilled from another Sexlovey fulfillment location depending on product availability and destination.

Because not every product is stored in the same warehouse, the fulfillment location may vary from one order to another.

Estimated Delivery Times

Based on our typical shipping performance:

Eligible U.S. warehouse orders
Typically arrive within 3–5 calendar days after shipment.

Orders to other countries
Typically arrive within about one week after shipment.

These are estimated delivery times rather than guaranteed delivery dates.

Occasional delays may occur because of carrier operations, customs processing, severe weather, public holidays or other circumstances outside our control.

Order Processing

Orders are prepared for shipment after payment has been successfully confirmed and any necessary payment verification has been completed.

Once your order has been handed to the carrier, you will receive tracking information so you can follow the shipment through delivery.

Order Tracking

Every Sexlovey shipment includes tracking information.

Once your order ships, tracking details will be sent to the email address provided with your order.

Tracking information normally includes:

• Tracking number
• Carrier information
• Shipment progress
• Delivery updates

Carrier tracking information can sometimes take a short time to update after the parcel is first shipped.

If your tracking has not updated for an extended period or you believe there may be a delivery issue, please contact our support team.

Multiple Packages

Some orders may contain products stored at different fulfillment locations.

In this situation, your order may be shipped in more than one package, and you may receive separate tracking numbers.

Receiving one package before another does not necessarily mean that part of your order is missing.

Shipping Address

Please check your shipping address carefully before completing your order.

Please make sure the following information is entered correctly:

• Name
• Street address
• Apartment or unit number
• City
• State or province
• Postal code
• Country
• Phone number

If you notice an address error after placing your order, contact us as soon as possible.

We will try to update the address if the order has not yet been handed to the carrier. Once a shipment is already in transit, we cannot guarantee that the delivery address can be changed.

Delayed Shipments

Most orders arrive within the estimated delivery period, but occasional delays may occur.

Possible causes include carrier delays, customs processing, severe weather, public holidays, incorrect or incomplete delivery information, or unforeseen transportation disruptions.

If your order appears significantly delayed, please contact us and we will help review the tracking information and, when appropriate, contact the carrier.

International Orders and Customs

International shipments may be inspected or processed by customs authorities in the destination country.

Customs processing can occasionally extend the delivery time.

Any customs duties, import taxes or other charges that may apply are determined by local authorities and can vary depending on the destination and shipping arrangement. Where applicable, these charges are outside Sexlovey's control.

Package Marked Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location, ask other household members, check with your building reception or mailroom if applicable, and review the carrier's delivery details.

If the package still cannot be located, contact Sexlovey Support and include your order number and tracking number.

We will review the shipment information and help you determine the next appropriate step.

Returns and Delivery Issues

Shipping and delivery issues are separate from our normal change-of-mind return process.

If an item arrives damaged, defective or incorrect, please contact us before returning it.

For complete return and refund conditions, please review our Returns and Refunds Policy.

Need Help With Your Shipment?

If you have questions about your order, tracking information or delivery, contact:

support@sexlovey.com

Support Hours:
Mon–Fri · 9:00 AM–5:00 PM ET

Please include your order number and tracking number, if available, so we can assist you more efficiently.