Informativa sulle spedizioni

Shipping and Delivery Policy

Last updated: September 9, 2026

Sexlovey ships orders using discreet packaging and provides tracking information for every shipment.

1. Order Processing

Orders are processed and prepared for shipment as efficiently as possible.

Processing time may vary depending on product availability, payment verification, order volume or destination.

Orders requiring additional payment, fraud or address verification may take longer to process.

2. Fulfillment Locations

Sexlovey uses different fulfillment locations depending on product availability and destination.

Many products are stocked in our U.S. warehouse and may be fulfilled domestically for eligible U.S. addresses.

Other products may be shipped from another Sexlovey fulfillment location.

Not every product or order ships from the U.S. warehouse.

3. U.S. Delivery

Eligible orders fulfilled from our U.S. warehouse typically arrive within approximately 3–5 calendar days after shipment.

This is an estimated delivery timeframe and not a guaranteed delivery date.

4. International Delivery

Orders delivered to countries outside the United States typically arrive within approximately one week after shipment.

Delivery times vary depending on destination, carrier, customs processing and local delivery conditions.

5. Tracking

Every Sexlovey shipment includes tracking information.

Tracking details are normally sent to the email address associated with the order after the shipment has been handed to the carrier.

If one order is fulfilled from more than one location, you may receive multiple shipments and multiple tracking numbers.

6. Discreet Packaging

Sexlovey orders are shipped in plain, unbranded outer packaging.

The outer package does not display product names or descriptions that identify the intimate nature of the contents.

7. Delivery Estimates

Delivery timeframes shown on our website are estimates.

Delays may occur because of:

• Carrier delays
• Customs processing
• Weather conditions
• Public holidays
• Remote delivery locations
• Address problems
• Unexpected transportation or operational disruptions

Sexlovey cannot guarantee a specific delivery date unless expressly stated otherwise.

8. Customs, Duties and Taxes

International orders may be subject to import duties, taxes, customs fees or other charges imposed by the destination country.

Where such charges are not collected during checkout, the customer may be responsible for payment as required by local authorities.

Customs procedures may also affect delivery time.

9. Shipping Address

Please review your shipping address carefully before completing checkout.

If you notice an address error after ordering, contact us as soon as possible.

We will try to update the address if the shipment has not yet been handed to the carrier.

Once a shipment is in transit, address changes cannot be guaranteed.

10. Delivered but Not Located

If tracking indicates that a package has been delivered but you cannot locate it, please check:

• The delivery location and surrounding area
• With household members
• Reception, front desk or mailroom staff where applicable
• The carrier's delivery information or proof of delivery

If you are still unable to locate the shipment, contact Sexlovey Support with your order number and tracking number.

11. Damaged or Incorrect Shipments

If an order arrives damaged or you receive an incorrect item, contact us promptly and provide your order number together with relevant photos or video where possible.

We will review the issue and provide an appropriate solution.

12. Contact Us

Email: support@sexlovey.com

Support Hours:
Mon–Fri · 9:00 AM–5:00 PM ET