Refunds and Returns Policy

We offer a 30 days return policy, because of the personal nature of our products, refunds are only permitted if there was an error made by us when we shipped the items or if the items are defective.

Please do not attempt to return your product without contacting us first, you can email us at support@sexlovey.com and receive a Return Number (RMA#) along with the proper address to return the items to. We will require your Name, Order Number and reason for the return request.

When ordering products from our website, it is your responsibility to choose the correct item(s). By making a purchase from us you are confirming that you fully understand all the terms and conditions stated here and also agree to all terms and conditions.

For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are in working condition. We will only refund or replace defective items. Please return the items in their original packaging within 30 days to the address you receive from us. Items returned without original packaging will not be refunded so please keep all packaging for the 30 days return period. If you have any further questions or problems, please email us at support@sexlovey.com.

About Refund process:

1.Damaged on arrival

Even though all items have been QC before shipment, the damage occurred in transportation is inevitable. If your items are received defective, please contact us within 48 hours of delivery via Customer Service Express.

In this case, please kindly provide us with proofs as below:

All you need is to contact us and to follow this process.
1.Describe us the problem with videos or photos in the ticket;
2.sexlovey.com Reviews your Issue;
3.sexlovey.com Provides Solutions;

Return the item(s) with tracking number to our warehouse; Please allow up to 3 business days from the date we receive your package for us to process your credit and/or replacement.

2.Incorrect item

If the products delivered to you is completed different with the one you order and we confirm that the error is on our part, We will send you the correct product or full refund(if you don't want we resent the correct item to you, we will full refund to you ).

All you need is to contact us and to follow this process.
1.Describe us the photos or video of the incorrect item(s)
2.sexlovey.com Reviews your Issue;
3.sexlovey.com Provides Solutions;

1. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it.

2. If you don't want keep the incorrect item, Please return the item to us . we will bear shipping fee. Please contact with our customer service before any returns. you can email us at support@sexlovey.com and receive a Return Number (RMA#) along with the proper address to return the items to. We will require your Name, Order Number .

Please note: As part of the return process, if the returned item is found to be not in perfect working condition, a 20% restocking fee will be applied.Thanks for your understanding.